We understand that shopping decisions and plans can change.
Requesting Cancellation
If you need to cancel an order, contact Customer Care as soon as possible and provide your order number.
Orders in Preparation
Cancellation availability may depend on whether the order has been accepted, prepared, customized or dispatched.
Made-to-Order Pieces
Personalized and made-to-order products may have special cancellation conditions because production is undertaken specifically for the customer.
Unavailable Products
If an order cannot be fulfilled, we will contact the customer to explain the options available.
Refund Handling
Where a cancellation results in a refund entitlement, the refund will be handled according to the applicable payment process and consumer rights.
Sample information for staging review. Final policies, eligibility rules and service commitments are subject to ÉLÉA STUDIO approval and applicable law.
